Your personal information is secure

We employ the latest encryption technology in all areas of the site which require you to provide your personal or account information. This is done to protect you from unauthorized use of the information you are sending to our server. To make sure you have the latest security features on your browser download and install the latest version of your favorite browser, Microsoft Internet Explorer or Netscape Communicator.

We respect your privacy.

Be assured that Total Health Solutions will never share any of your personal information without your prior consent. This is true with the information we gather from our web site as well as other information we gather from you in e-mails our telephone conversations. The information we gather from the e-mail you send us is filed and used for enhancing the features and content of our website, it is not used or shared in any other way.
While Total Health Solutions� web-site does use cookies to enhance your shopping and browsing experience, the text in any cookie used, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address or phone number.

Important Message to All Our Customers

Keeping your personal information confidential is a top priority for the entire staff of Total Health Solutions and our organization is dedicated to maintaining the privacy of your identifiable health information. In conducting our business, we may create records regarding the products we provide to you and if you ask for our assistance in filing insurance claims, we may obtain personal health information. We are required by law to maintain the confidentiality of health information that identifies you. We are also required by law to provide you with this notice of our legal duties and privacy practices concerning your health information.

THE FOLLOWING NOTICE DESCRIBES HOW YOUR MEDICAL INFORMATION MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THE INFORMATION CAREFULLY.

1. We will safeguard, according to strict standards of security and confidentiality, nonpublic, personal information our customers or representatives of our customers share with us. "Nonpublic, personal information," for example, would include such information as your name, address, telephone number, social security number, date of birth, Website usage either online or on applications and other forms, and medical information. We will maintain safeguards, physical and electronic, to protect that information. We will conduct our business in a manner that keeps personal customer information secure.
2. We will limit the collection and use of customer information to the minimum we require to deliver superior service and to administer our business. We collect personal information about customers from the following sources:
• From your inquiries to Total Health Solutions via phone, facsimile, e-mail, mail courier, or our websites;
• From your transactions with us, our web-affiliates or others; and
• From your transactions with non-affiliated third parties.
3. It is our policy that only authorized Total Health Solutions employees who need to know your personal information will access and use it. Total Health Solutions may contact you regarding sales or product deliveries. Total Health Solutions workers who violate our Privacy Policies are subject to the disciplinary process.
4. It is our policy that we will not share personal customer information (either current or former customers), outside Total Health Solutions for any purpose other than to facilitate payment for services rendered either to the customers' insurance companies or to collection agencies, unless the disclosure has been authorized by the customer or is permitted or required by law.
5. Whenever we retain other organizations to provide support services on behalf of Total Health Solutions, we will require them to protect customers' personal information. Your confidential healthcare information may be disclosed to employees or business associates of the company when needed to provide you with products and/or services, to secure payment for products and/or services provided, and as needed to operate our business. Employees and business associates of the company will only be provided with the minimum necessary information needed to complete their duties.
6. You may be contacted by the company to remind you of the need to re-order regular and routine supplies that you currently receive from the company, or to notify you of other health services that may be of interest to you.
7. Your confidential healthcare information may not be released for any other purpose than that which is identified in this notice without requesting a specific authorization from you to release information for a specific purpose.
8. You have the right to restrict the use of your confidential healthcare information. If you object to your confidential information being disclosed as described in this agreement you may request a �Restriction of Information / Consent� form. Upon completion of this form the company will abide by the restrictions you request. However, the company may choose to refuse to provide continuing service to you if the restrictions you request would interfere with the company maintaining normal treatment, payment, or healthcare operations in regard to your account.
9. You have the right to receive confidential communication about your health status and the products and services provided to you.
10. You have the right to review and photocopy any/all portions of your healthcare information.
11. You have the right to make changes to your healthcare information.
12. You have the right to know who has accessed your confidential healthcare information and for what purpose.
13. You have the right to possess a copy of this Privacy Notice upon request. This copy can be in the form of an electronic transmission or on paper.
14. The company is required by law to protect the privacy of its patients. It will keep confidential any and all patient healthcare information and will provide patients with a list of duties or practices that protect confidential healthcare information.
15. The company will abide by the terms of this notice. When necessary, we will review and revise our Privacy Policies to protect customer information.
16. You have the right to complain to the company if you believe your rights to privacy have been violated. If you feel your privacy rights have been violated or if you need additional information, please contact the company. All complaints will be investigated.
17. To help us keep your customer information up-to-date and accurate, please contact Total Health Solutions if there is any change in your personal information.
18. You can decide if you want to limit how we share personal information about you with unaffiliated third parties. If you do not want us to share your personal information or you would like to amend your personal information, telephone us toll-free at (866) 834-8114 or at (504) 834-8114 if you are located in the greater New Orleans area. If you prefer, please write to: Total Health Solutions, Attn: Privacy Policy Administrator, 3211 N. Causeway Blvd., Metairie, LA �70002.
19. If you feel your privacy rights have been violated, please call us toll-free at (866) 834-8114 or at (504) 834-8114.

��������������������������������������������������� Updated: November 18, 2004

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